HP is committed to providing products and services that are environmentally sustainable during their useful life and to conducting its business activities in an environmentally responsible manner.

Please help us protect the environment by visiting our Product Returns and Recycling page .

The HP Online Store is committed to our customers, as part of the retailer obligation under the WEEE Directive, to provide the option to return WEEE.

In order to make use of the WEEE directive, the following conditions must be met:

The regulation only applies to consumers.

Maximum weight of the old electronic device: 25kg

For commercial equipment recycling solutions, please click HERE .

Process for returning old electrical equipment

Click HERE to go to our recycling page.

Confirm your existing HP recycling account or create a new one.

Once you are logged into your HP account on the recycling page, you can create a new return order.

To do this, read the general terms and conditions applicable in your region and answer the questionnaire for the products that you would like to return.

Choose whether you ship the old device yourself or whether you want HP to organize a pickup.

Confirm the pickup address.

Confirm the return order and download the PDF with the order details.

You will receive an email with detailed information about collection (or - if you are sending the goods yourself - with a return label and the shipping address).