How can I request a return


Request a refund or exchange

Please follow the steps below if you need to return a product or request a replacement device. The quickest way to reach our team is to email us at .

Please note the following to ensure a smooth return:

Do not return any products to us without first receiving specific instructions from HyperX Customer Service.

If you are returning a combo pack, please ensure you include all accessories

Merchandise should be returned in its original packaging along with any software and accessories that came with it. If this is not possible, please use appropriate packaging to ensure your products are not damaged during return shipment.

You must treat all Products with reasonable care while in your possession. We may reduce the amount of the refund due to you for the loss in value of the product(s), or require you to pay us an equivalent amount, if the loss is due to damage caused by you.

For parcel shop returns: Once your return request has been approved, you will receive detailed instructions and a return label to stick on the box.