Consumer arbitration

HP Deutschland GmbH is generally neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board. Online Dispute Resolution (ODR Regulation) The European Commission provides a platform for online dispute resolution (ODR platform) at http://ec.europa.eu/consumers/odr. This web-based platform serves as a central point of contact for consumers who have purchased goods or services online and subsequently experience problems with this purchase. It simplifies the out-of-court settlement of disputes arising from contractual obligations in online sales contracts. The ODR platform transfers disputes to so-called alternative dispute resolution bodies (ADR bodies), which are listed in the national lists of ADR bodies and which meet the quality requirements of the ODR Regulation. HP Store customer service can be reached at: shopeurope@hyperx.com